ITIL^® Intermediate Qualification:
Planning, Protection and Optimization

What is this course about?

In this course, you learn how to plan, manage and optimize the planning, protection and optimization processes. Through lectures, assignments, practice exams and review sessions, you gain the knowledge to take the ITIL Intermediate Qualification: Planning, Protection and Optimization Certification Exam.

Who will benefit from this course?

This course is valuable for those who want to a detailed understanding of the achieve the ITIL Intermediate Qualification: Planning, Protection and Optimization Certificate. This course is also valuable for those who need a detailed understanding of the planning, protection and optimization processes.

Which ITIL processes are covered in this course?

The ITIL Planning, Protection and Optimization Certification syllabus covers the following topics:

• Introduction to planning, protection and optimization
• Capacity management
• Availability management
• IT service continuity management
• Information security management
• Demand management
• Planning, protection and optimization roles and responsibilities
• Technology and implementation considerations

Does this course count toward the ITIL Expert certification?

Yes. Once you achieve the ITIL Intermediate Qualification: Planning, Protection and Optimization Certificate, you earn four credits toward the ITIL Expert certification. To achieve the ITIL Expert certification, you need to earn a minimum of 22 credits. See: http://www.itil-officialsite.com/qualifications/creditprofiler.aspx

Has this course been updated to ITIL 2011?

Yes. This course has been updated to ITIL 2011.

What background do I need?

You must hold the ITIL v3 Foundation Certificate, the v3 Foundation Bridge Certificate or the ITIL Expert certificate achieved via a bridging route. Two to four years of professional experience working in IT service management is highly desirable.

It is also recommended that candidates:

• Can demonstrate familiarity with IT terminology and understand the context of planning, protection and optimization management in your business environment;
• Have exposure to working in a service management capacity within a service provider environment, and have responsibility for at least one of the following management processes: capacity management, availability management, IT service continuity management, information security management, and demand management; and
• Complete a minimum of 12 hours of personal study, reviewing the syllabus and the pertinent areas within the ITIL Service Design core guidance, specifically Chapter 2: Service management as a practice.

What changes were made to the ITIL Service Design book for ITIL 2011?

Throughout the updated ITIL Service Design publication, there has been a particular focus on alignment with ITIL Service Strategy. A number of concepts and principles have been clarified, most significantly the flow and management of activity throughout the overall service design stage, with the addition of the design coordination process. Other significant clarifications include the five aspects of service design, the design of the service portfolio, and the terminology related to service catalog views.

How much time is spent on each topic?

What's the difference between the Lifecycle and Capability certificates?

The Lifecycle stream-which includes the service strategy qualification-consists of five modules or certifications. These certifications focus on the service lifecycle, the use of process and practice within the lifecycle and developing the skills needed to deliver quality service management practices in an organization.

The Capability certificates, which are made up of four modules, are geared toward those who want a thorough understanding of ITIL processes and roles. The primary focus is on activities, execution and use of the processes throughout the entire service lifecycle.

How much time do I have to take the exam and what's the pass score?

You have 90 minutes to complete the multiple-choice, scenario-based exam. You must correctly answer 70% of the answers to pass.

What is the relationship between Learning Tree, the APM Group (APMG) and the Cabinet Office?

Both Learning Tree and this course have been accredited by the APM Group. As an accredited training organization (ATO), Learning Tree and its trainers have been approved to deliver this course and invigilate ITIL exams. APM Group is responsible for providing the examination papers, and marking and notifying Learning Tree of the results. The five ITIL core manuals are part of a suite of guidance developed and owned by the Cabinet Office aimed at helping organizations and individuals manage their projects, programs and services.

How does this course relate to other Learning Tree courses?

The following Learning Tree courses are part of the ITIL Capability stream:

• 995: ITIL® Intermediate Qualification: Operational Support and Analysis 
• 996: ITIL® Intermediate Qualification: Release, Control and Validation 
• 998: ITIL® Intermediate Qualification: Service Offerings and Agreements 

These courses are part of the ITIL Lifecycle stream:

• 982: ITIL® Intermediate Qualification: Service Strategy 
• 993: ITIL® Intermediate Qualification: Service Design 
• 992: ITIL® Intermediate Qualification: Service Transition 
• 991: ITIL® Intermediate Qualification: Service Operation 
• 994: ITIL® Intermediate Qualification: Continual Service Improvement 

US Dates