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• Implement and effectively lead Software Quality Assurance (SQA) activities
• Improve customer satisfaction through quality and process initiatives
• Analyze information through static and dynamic techniques including walkthroughs and inspections
• Conduct audits by following a defined process
• Control critical components using Configuration Management (CM)
• Champion a continuous process improvement program in your organization

Systems that fail to provide adequate functionality can reduce profit, productivity and result in costly rework. Implementing and monitoring process improvement and quality initiatives can lead to cost-effective systems. This course provides the necessary skills to define, design, implement and monitor a software quality system using proven techniques that can be tailored for your organization. You also gain the skills to audit work products throughout the product life cycle.

Software professionals, project managers, business analysts, quality analysts and others involved with developing, testing or improving the development and production of systems.

You apply proven software quality assurance techniques in a series of workshops, including:

• Discovering software quality problems
• Applying life cycle models
• Determining the appropriate project standards
• Conducting walkthroughs and audits
• Identifying configuration items
• Designing metrics for your project
• Comparing best practices and standards
• Implementing process improvements

Introduction to Software Quality Assurance Contrasting roles: Software Quality Assurance, Testing, Verification and Validation Comparing software development life cycles Documenting processes Defining the goals of Software Quality Assurance Software Quality Assurance Components Analyzing the components of Quality Creating processes Choosing the best practices and implementing process improvement initiatives Implementing a road map IEEE CMMI ISO 9001 Selecting and documenting standards Conducting training Participating in reviews and audits Maintaining records Planning for Software Quality Assurance Applying verification and validation techniques for error detection Evaluating verification and validation techniques Analyzing life cycle products Implementing walkthroughs Exploring testing techniques Detecting defects while applying inspection techniques Defining the inspection process Planning and conducting an inspection Communicating inspection results Conducting Audits The types of audits Comparing process, product, project, quality-system and configuration audits Documenting audit findings in a report Comparing industry standards Complying with industry standards and models: ISO 9001 and CMMI Comparing the work products against industry best practices Verifying product configuration using configuration audits Demonstrating the product satisfies the requirements Ensuring the as-built product complies with the documentation Improving productivity using in-process audits Assessing internal processes for compliance Analyzing processes and procedures used during development Initiating the auditing process Planning and preparing for the audit Reporting the results Monitoring noncompliance Applying Configuration Management (CM) Defining the components of a CM system Identifying the workflow and work products Managing and controlling products for consistency Assessing and managing components with release management Communicating product status using reports Ensuring quality by controlling CM components Verifying software and hardware components Maintaining test data for regression tests Tracking change requests Participating in an SQA and CM audit Reviewing documentation against a standard Interviewing quality and configuration management personnel Documenting and confirming audit findings Presenting audit findings Continuous Process Improvement Fostering learning through process improvement Defining and implementing process improvement Planning process improvement initiatives Achieving excellence through metrics Selecting and analyzing metrics Analyzing data through root cause analysis Communicating organizational progress Coordinating the next steps Implementing corrective actions Focusing on prevention techniques