1-888-THE-TREE (1-888-843-8733)
PRODUCTIVITY THROUGH EDUCATION®
 

Communication Skills: Results through Collaboration

 
Course: 292   Duration: 3 Days   PMI: 17
 
 

You Will Learn How To

  • Achieve results in your communications with others
  • Build collaborative relationships that emphasize trust and respect
  • Communicate effectively using simple, concise and direct language
  • Enhance your active listening skills to anticipate and avoid common misunderstandings
  • Foster cross-cultural understanding in your workplace
  • Eliminate the roadblocks that undermine your ability to communicate effectively

Course Benefits

Communication skills are an essential element every employee and manager must have as part of their standard toolset. In this course, through interactive workshops, self-assessments, role-playing activities and video simulations, you gain practical experience initiating and responding to various forms of communication. You learn to handle situations based on a flexible, genuine and self-confident approach. You also gain the skills to collaborate with others and hone your communications toolkit.

Who Should Attend

Those looking to strengthen their communication and collaboration skills and work confidently with others.

RealityPlus™

Activities throughout this course immerse you in an ongoing simulation including a media-rich experiential learning environment that allows you to practice the communication techniques, tools and strategies presented. Activities include:
  • Experiencing the difference between one-way and two-way communication
  • Defining your communication style
  • Demonstrating active listening skills
  • Dealing with challenging emotions through video scenarios
  • Revealing personal filters with simulation games
  • Overcoming cross-cultural barriers through case studies and role-playing
  • Assessing your relationship with others
  • Generating checklists to enhance your performance back on the job

Related Courses

 
PMI R.E.P. logo is a registered mark of the Project Management Institute, Inc. RealityPlusTM is a trademark of Learning Tree International, Inc. 		 

Training Dates

Mar 7 - 9Toronto 
Mar 21 - 23Ottawa 
May 23 - 25Ottawa 
Jun 6 - 8Toronto 
Sep 5 - 7Toronto 
Oct 3 - 5Ottawa 
Dec 5 - 7Toronto 

US Dates

Mar 7 - 9New York 
Mar 21 - 23Reston, VA
Mar 28 - 30Los Angeles 
Apr 3 - 5Boston 
Apr 18 - 20Alexandria, VA
May 2 - 4New York 
May 9 - 11Atlanta 

For complete schedule, please visit www.learningtree.ca
http://www.lrntree.ca/courses/292pf.htm
 
 
1-888-THE-TREE (1-888-843-8733)
PRODUCTIVITY THROUGH EDUCATION®
 

Communication Skills: Results through Collaboration

 
Course: 292   Duration: 3 Days   PMI: 17
 
 
Course 292 Content
 

Building a Foundation

  • Adopting simple, concise and direct language
  • Recognizing perceptual filters that hinder communication
  • Identifying basic communication principles
  • Applying a communication process model

Setting Clear Goals for Your Communication

Determining outcomes and results

  • Soliciting feedback
  • Matching intentions and results

Initiating communications

  • Figuring out what to say and the best way to say it
  • Paying attention to verbal and nonverbal cues

Avoiding Communication Breakdowns

Creating value in your conversations

  • Strengthening your relationships
  • Distinguishing value from waste

Taking personal responsibility

  • Recognizing your role in creating successful communications
  • Identifying internal and external factors that impact your communications
  • Establishing message feedback
  • Communicating nondefensively

Translating Across Communication Styles

Identifying the four communication styles

  • Recognizing your style and the style of others
  • Strengths and blind spots of each style

Bridging communication styles

  • Adapting your own approach to close communication gaps
  • Being flexible without compromising your identity

Listening for Improved Understanding

Tools for active listening

  • Asking clarifying questions
  • Confirming the message
  • Demonstrating respect, empathy and sensitivity
  • Listening for the entire message

Interpreting nonverbal cues

  • Intonation
  • Rate of speech
  • Volume
  • Gestures
  • Facial expressions
  • Posture
  • Use of space
  • Dress
  • Eye contact

Achieving Genuine Communication

Creating openness

  • Determining when to speak up and when not to
  • Identifying appropriate degrees of disclosure
  • Establishing value and trust

Working with a three-dimensional model of behaviour

  • Identifying how you interact with others and how to make improvements
  • Calibrating the variance between what you want and what you express

Matching your body language to your message

  • Enhancing your message to gain your intended results
  • Creating believable and credible messages
  • Ensuring that your attitude supports rather than hinders communication
  • Speaking through silence

Cross-Cultural Communication

Navigating beyond cultural boundaries

  • Developing greater sensitivity to cultural differences
  • Avoiding potential cross-cultural pitfalls

Working with filters and assumptions

  • Raising your awareness to avoid misunderstandings
  • Uncovering hidden assumptions
  • Recognizing filters in yourself and others

Working Constructively with Emotions

Dealing with anger

  • Overcoming personal challenges
  • Expressing your anger constructively
  • Minimizing defensive reactions in others

Managing emotionally charged situations

  • Defusing an emotional situation while maintaining your composure
  • Taking responsibility for your emotions
http://www.lrntree.ca/courses/292pf.htm
 
 
1-888-THE-TREE (1-888-843-8733)
PRODUCTIVITY THROUGH EDUCATION®
 

Communication Skills: Results through Collaboration Tuition

 
Course: 292   Duration: 3 Days   PMI: 17
 
 
Course Tuition
$ 2,695Standard Tuition
Tuition with a Savings Plan
$ 2,2952-Course Passport
$ 1,8353-Course Passport
$ 1,7604-Course Passport
$ 2,950Voucher 5-Pack
$ 2,370Government Discount

Your Course Tuition Entitles You To...

  • Class participation
  • Team workshops
  • Use of in-class hands-on equipment
  • Comprehensive course materials
  • Morning and afternoon refreshments
  • Course Completion Certificate awarding Continuing Education Units
  • FREE participation in Professional Certification
  
 

Tuition Savings Plans

2-Course Passport
  • 2 Courses in 12 months for $4,590
  • As little as $2,295 per course
  • Savings up to 35% per course
3-Course Passport
  • 3 Courses in 24 months for $5,500
  • As little as $1,835 per course
  • Savings up to 50% per course
4-Course Passport
  • 4 Courses in 24 months for $7,035
  • As little as $1,760 per course
  • Savings up to 50% per course
Training Vouchers
  • Save as much as $1,080 per course
  • Fully transferable
  • As low as $2,895 per course
Exact savings may vary depending on courses selected.

Your Guarantee of Satisfaction

Unless you feel 100% satisfied that Learning Tree delivered even more than you expected, there is no fee for your course attendance. Our Guarantee of Quality lets you experience the value of the course—and then pay only if you feel the course was well worth the tuition.

Enrolling is Easy and Flexible!

Enrol by phone or online. If your plans change, just let us know and, without a fee, you can transfer to another course or cancel your enrolment. Pay after you've taken the course, and then only if you are 100% satisfied.
http://www.lrntree.ca/courses/292pf.htm