Introduction to Change Management

• Building a change management road map
• Creating the conditions for exam success
• Defining organizational change
• Integrating change into an organizational structure
• Linking individual, team, organizational and leadership change

Focusing on the Individual and Change

Personalizing the change plan

• Applying the four organizational metaphors to clarify perceptions
• Creating a change plan that accommodates how different personalities handle change
• Reviewing personality and team models

Coaching to deliver change

• Facilitating change using the GROW model
• Adapting communication to learning styles
• Managing change in ourselves and others
• Preparing managers and change agents to guide others through the change process

Team Dynamics for Successful Change

Team roles and personality types

• Employing diversity as an asset for collaboration
• Selecting the appropriate leadership style

Establishing a high-performing change team

• Building an effective team using a five-step approach
• Creating, facilitating and sustaining team effectiveness through change
• Accelerating team evolution using a four-stage model
• Leading teams from forming through performing stages

Assessing Organizational Change Readiness

Preparing the organization for change

• Capturing likelihood of acceptance through three change practice models
• Customizing your change management strategy using metaphors, models and tools
• Adapting your change management rollout using three key scenarios

Applying four dynamic transitional approaches

• Change formula
• Managing transition
• Systemic change
• Complex responses

Recognizing success and failure

• Implementing lessons learned
• Employing a four-step process model

Leading Change

Leadership roles in the change process

• Deploying a dispersed leadership model
• Four key roles for success: sponsor, implementer, advocate and agent

Leadership and phases of change

• Getting the early steps right
• Avoiding change fatigue
• Leading through transition
• The benefits of self-awareness in leading change
• Adhering to leadership principles

Selecting a leadership style profile

• Matching leadership style and organizational metaphors
• Five leadership styles: visionary, transformational, storytelling, adaptive and connective

Modifying your leadership style to the change environment

• Connecting the appropriate leadership style to individual, team and organizational requirements
• Enhancing process and framework capabilities

Identifying and engaging stakeholders

• Deploying SIMSCom: stakeholder identification, mapping, strategy, communication and management
• Constructing an effective AIDA[S] framework for stakeholders: attention, interest, desire, action
• Gaining positive outcomes from potential conflict

Foundation and Practitioner Exams

Preparing for the exams

• Gaining insight into the exam process
• Applying proven tips for exam success
• Practicing with test questions and mock papers
• Incorporating feedback for improved performance

Foundation Exam: Day 4

• Taking the exam
• Obtaining your Foundation exam results

Practitioner Exam: Day 5

• Taking the exam
• Completing the necessary APMG paperwork