Communication skills are an essential element every employee and manager must have as part of their standard tool set. The ability to effectively influence others and project thoughts and ideas with an assertive communication style can be the difference between success and failure. These communication skills are critical to achieving desired results and building an environment of cooperation.
In this course, you learn how to achieve results in your communications with others and build collaborative relationships that emphasize trust and respect. Through interactive workshops, self-assessments, role-playing activities and video simulations, you gain practical experience initiating and responding to various forms of communication. You learn to handle situations based on a flexible, genuine and self-confident approach.
In this course, you learn how to apply influence strategies to gain commitment from others and foster collaboration. Through practice sessions, video simulations, self-assessments and role-playing activities, you acquire the specific skills, behaviors and attitudes to achieve desired results without relying on the use of direct authority.
In this course, you gain the knowledge and skills to proactively and effectively apply appropriate levels of assertiveness in a professional environment. You gain self-awareness of your attitudes, behavior patterns and habits, and design a personalized action plan to further develop your assertiveness skills for use back at work.
